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company"]},"ChZDSUhNMG9nS0VJQ0FnTUN3NEpyVVRBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","courtesy"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer appreciated the crew's on-time arrival and respectful treatment of her property and wishes.","key_phrases":["on time","respectful of my wishes","respectful of our property"]},"ChdDSUhNMG9nS0VJQ0FnTUNRdU16d3RBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer gave a brief but enthusiastic 5-star review praising Beast Mode Lawn Care's service.","key_phrases":["Great service"]},"ChdDSUhNMG9nS0VJQ0FnSUQzek03ZDh3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["lawn-mowing","leaf-blowing"],"problems":[]},"one_line_summary":"Customer praises Beast Mode Lawn Care for thorough lawn mowing, attention to detail with bricks and leaves, and a friendly team.","key_phrases":["great job with the lawn","mow the grass growing through my bricks","blow the leaves","super nice people"]},"ChdDSUhNMG9nS0VJQ0FnSUMzbnRIZXZBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism","scheduling","technical_knowledge"],"entities":{"technicians":["Nathan"],"services":["yard-cleanup","weed-removal","brush-and-branch-removal"],"problems":["overgrown-backyard","excessive-weeds","branches"]},"one_line_summary":"Customer saved $600 compared to a competitor's estimate while receiving fast, professional yard cleanup from Nathan and his team.","key_phrases":["did the same job for $300","overgrown back yard with lots of weeds and branches","amazing job","100% recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURYaVpxQVdnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","communication"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer praises Beast Mode Lawn Care for reasonable pricing, strong communication, and being a great small business to work with.","key_phrases":["Love Beast Mode Lawncare","Reasonable and very communicative","awesome to work with","Small business"]},"ChdDSUhNMG9nS0VJQ0FnSURYNXR6Q213RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNubi1MZHJnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer highly recommends Beast Mode Lawn Care for their great service and communication.","key_phrases":["Great service and communication","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3NWJDbVR3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer praises Beast Mode Lawn Care for consistently being on time and delivering professional work.","key_phrases":["Always on time","professional work"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3X3JMZVNnEAE":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"2-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUN1enRmb0VBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["lawn-mowing","yard-cleanup"],"problems":["overgrown-yard","disability-preventing-self-maintenance"]},"one_line_summary":"A disabled customer praises Beast Mode Lawn Care for consistently doing a wonderful job on her overgrown yard while being friendly and professional.","key_phrases":["very overgrown","always do a wonderful job","always being friendly and professional","came several times"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3aUxtQlNREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","punctuality"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer has been satisfied with Beast Mode Lawn Care for 3 months, praising their prompt response time and willingness to accommodate short-notice requests.","key_phrases":["amazing job","short notice","prompt with response time","no complaints"]},"ChdDSUhNMG9nS0VJQ0FnSURMNXRPX2hBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","courtesy","punctuality"],"entities":{"technicians":[],"services":["landscaping","tree-services"],"problems":[]},"one_line_summary":"A repeat commercial customer praises Beast Mode Lawn Care as fast, friendly, and affordable for landscaping and tree services in the Jacksonville market.","key_phrases":["fast, friendly, and affordable","use them exclusively","Jax market","landscaping and tree services"]},"ChZDSUhNMG9nS0VJQ0FnSURybXVHbkNBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer tried multiple services and found Beast Mode Lawn Care to be the best, with a great-looking lawn and easy online payment.","key_phrases":["Beast Mode by far has been the best","Our lawn looks fantastic","Easy to pay online","overall excellent experience"]},"ChZDSUhNMG9nS0VJQ0FnSURMcF9YbmFREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURMMXZTcTZ3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["lawn-maintenance"],"problems":[]},"one_line_summary":"Customer praises Beast Mode Lawn Care for being on time and doing great work maintaining the lawn.","key_phrases":["on time","great work","maintaining my lawn"]},"ChdDSUhNMG9nS0VJQ0FnSURMMEwyNG9RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","scheduling","punctuality","professionalism"],"entities":{"technicians":["Rachelle"],"services":["lawn-mowing","monthly-lawn-service"],"problems":["broken-lawn-mower","overgrown-grass","lawn-making-house-look-vacant"]},"one_line_summary":"Customer with a broken mower and overgrown lawn was quickly scheduled and delighted with Beast Mode's service, signing up for monthly maintenance.","key_phrases":["grass was really high and our house looked Vacant","Rachelle (who was super nice btw)","scheduled that following Monday","beautifully cut lawn"]},"ChdDSUhNMG9nS0VJQ0FnSUNMaVpmVTZ3RRAB":{"sentiment":"negative","sentiment_score":-0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"2-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNMcXNLSU9BEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","punctuality"],"entities":{"technicians":[],"services":["lawn-maintenance"],"problems":[]},"one_line_summary":"Customer is highly impressed with the attention to detail, punctual appointments, and the pleasant owner, and plans to continue using the service.","key_phrases":["detail they pay attention to","very nice and easy to work with","always on time","planning to continue using this company"]},"ChdDSUhNMG9nS0VJQ0FnSUNMcXZTTjR3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["yard-cleanup","tree-planting","tree-removal","shrub-removal","lawn-care"],"problems":[]},"one_line_summary":"Customer hired Beast Mode for yard cleanup, tree planting, and removal work, and was so satisfied they signed up for regular lawn care.","key_phrases":["clean up various areas of our yard","plant two new trees","remove a small tree and shrubbery","hired them to take regular care"]},"ChZDSUhNMG9nS0VJQ0FnSUN6bkliWlhnEAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["professionalism","problem_resolution","communication","responsiveness"],"entities":{"technicians":["Nathan"],"services":["lawn-mowing","hedge-trimming","property-cleaning"],"problems":["incomplete-work-hedges-and-property-cleaning-not-done-despite-being-charged-confirmed","technician-lied-about-job-completion","no-response-after-customer-raised-concern-with-photographic-evidence"]},"one_line_summary":"Technician Nathan falsely claimed all work was completed, left hedges and property cleaning undone, and never responded when the customer followed up with photographic evidence.","key_phrases":["lied to us saying our lawn, hedges and cleaning of the property was completed","did not do the hedges and cleaning","sent him pictures. I did not get back any response","very unprofessional and not trustworthy"]},"ChZDSUhNMG9nS0VJQ0FnSURUODVXdkxREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["scheduling","professionalism"],"entities":{"technicians":[],"services":["lawn-care"],"problems":["needed-scheduling-flexibility-due-to-funeral"]},"one_line_summary":"Customer appreciated Beast Mode Lawn Care's flexibility in accommodating a schedule change during a difficult time and praised their work quality.","key_phrases":["able to work with me","great people","love the work","had a funeral"]},"ChZDSUhNMG9nS0VJQ0FnSUNUbi1qZEJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","courtesy","pricing"],"entities":{"technicians":[],"services":["lawn-mowing","yard-maintenance"],"problems":[]},"one_line_summary":"Customer is thrilled with Beast Mode's fast, friendly, and above-and-beyond lawn mowing service and plans to continue using them.","key_phrases":["came quickly","did way more then they got paid for","did not feel like I was dealing with a corporate company","MY YARD LOOKS SO GOOD"]},"ChZDSUhNMG9nS0VJQ0FnSURqNl9ERktnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNqMTd5Y3JRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","scheduling","communication"],"entities":{"technicians":[],"services":["lawn-mowing","one-time-service"],"problems":["other-lawn-care-company-would-not-book-two-houses-under-the-same-plan","other-companies-required-at-least-2-or-3-service-calls-or-did-not-respond"]},"one_line_summary":"Beast Mode Lawn Care won a new customer by immediately accepting a one-time mowing job that other companies refused or ignored.","key_phrases":["in a pinch","no hesitation they accepted","required at least 2 or 3 service calls","just gained a new customer"]},"ChdDSUhNMG9nS0VJQ0FnSUREb2ZpczJ3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["lawn-care"],"problems":["delayed-text-notification-caused-missed-service-window"]},"one_line_summary":"Customer praises the team's friendliness and responsiveness, and highlights how they returned to complete the yard service after a text notification arrived late.","key_phrases":["friendly and responsive on emails","yard looks awesome","nice enough to come back around","would highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUREeHN5T2tRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer praises the excellent quality of the lawn service.","key_phrases":["done excellently","lawn was done"]},"ChZDSUhNMG9nS0VJQ0FnSUNELS02TUN3EAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer mentions friendly service and good deals, though the comment about cars appears unrelated to lawn care.","key_phrases":["very friendly","good deals on cars"]},"ChZDSUhNMG9nS0VJQ0FnSUNEcXNTR2ZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","cleanliness","professionalism"],"entities":{"technicians":["Nathan"],"services":["sod-replacement","artificial-lawn-removal","tree-trimming"],"problems":["old-artificial-lawn-removal","crepe-myrtle-tree-overgrowth"]},"one_line_summary":"Nathan and his crew impressed the customer by replacing sod, removing an old artificial lawn, and trimming a crepe myrtle tree on time and with full cleanup.","key_phrases":["terrific job","showed up on the scheduled day, on time","cleaned up after the work","recommend them for any project"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5dGRDWWl3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","courtesy"],"entities":{"technicians":[],"services":["lawn-mowing","lawn-edging","plant-pruning"],"problems":[]},"one_line_summary":"Customer is highly satisfied with lawn mowing, edging, and plant pruning services, praising the friendly staff and great pricing.","key_phrases":["wonderful job mowing, edging my lawn","pruning my plants","super friendly","great price"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5cm9pcUp3EAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQ5em9Ud0N3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic five-star endorsement calling Beast Mode Lawn Care the best in the business.","key_phrases":["Best in the biz"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5MkpMTVBnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["leaf-removal"],"problems":["large-leaf-accumulation"]},"one_line_summary":"Customer praises Beast Mode Lawn Care for punctuality, professionalism, and efficiently completing a large leaf removal job of 47 bags.","key_phrases":["Arrived on time","Very professional","tackled a big job","47 bags worth of leaves"]},"ChdDSUhNMG9nS0VJQ0FnSUM5LWZISGtnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNkMWNHaTVBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUROZ0pUOS1nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer is very pleased with the results Beast Mode Lawn Care delivered.","key_phrases":["amazing job","super happy with the results"]},"ChZDSUhNMG9nS0VJQ0FnSURabU9UT1dBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Duffy"],"services":["lawn-care"],"problems":["unsatisfactory-previous-lawn-care-providers"]},"one_line_summary":"Customer tried multiple lawn care services before finding Beast Mode, praising their punctuality and professionalism.","key_phrases":["hired a few and fired all of them","Fantastic on time","very Professional","HIRE THEM YOU WONT REGRET IT"]},"ChdDSUhNMG9nS0VJQ0FnSUMxLU5tWDNnRRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["communication","punctuality","professionalism","responsiveness"],"entities":{"technicians":[],"services":["lawn-care"],"problems":["appointment-delayed-from-9am-to-6pm","backyard-access-issue","derogatory-customer-service-email-response"]},"one_line_summary":"Customer experienced a 9-hour appointment delay and was met with a derogatory email response blaming her for the issue, resulting in her deciding not to use the service.","key_phrases":["9 am appt ended up at 6 pm","placing responsibility for all on me in derogatory terms","derogatory email interaction","won't be using their services"]},"ChdDSUhNMG9nS0VJQ0FnSUNsd29QWi13RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer is satisfied with the overall work quality and prompt resolution of any issues.","key_phrases":["did a great job","issue was resolved in a timely manner"]},"ChdDSUhNMG9nS0VJQ0FnSUNwOE5iN3V3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"A loyal multi-year customer praises Beast Mode Lawn Care for consistently great pricing and down-to-earth service.","key_phrases":["Always great pricing","Great service","down to earth","couple of years now"]},"ChdDSUhNMG9nS0VJQ0FnSURGNTgyaXpRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURKNVkzZFpBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["lawn-maintenance","yard-care"],"problems":[]},"one_line_summary":"Customer praises Beast Mode Lawn Care for dependably maintaining their yard while they were out of town.","key_phrases":["Kept our yard up great while out of town","Dependable, trustworthy","hard working good people"]},"ChdDSUhNMG9nS0VJQ0FnSURaa0xfVXdRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer praises Beast Mode Lawn Care for great service and timely work.","key_phrases":["Great service","timely"]},"ChdDSUhNMG9nS0VJQ0FnSURKdGFXTDZ3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURKdFl5blVBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURKNWFYUDJnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURKNWFhMXBRRRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["scheduling","pricing","professionalism","cleanliness","technical_knowledge"],"entities":{"technicians":[],"services":["lawn-mowing","weed-eating","edging","lawn-cleanup"],"problems":["missed-weed-eating-spots","driveway-gaps-not-cleared","side-porch-not-blown-off","unexpected-upcharge-for-grass-height"]},"one_line_summary":"Customer was dissatisfied with poor weed eating, neglected cleanup, and an unexpected $25 surcharge, though edging was noted as acceptable.","key_phrases":["missed spots with the weed eater","neglected to blow off the side porch","charged an additional $25","work looked like it was done by a 12-year-old"]},"ChZDSUhNMG9nS0VJQ0FnSUNKemZQY2FREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["lawn-mowing","lawn-cleanup"],"problems":["overgrown-lawn"]},"one_line_summary":"Customer is very satisfied with Beast Mode Lawn Care's efficient and detail-oriented work on their overgrown lawn.","key_phrases":["attacked our very overgrown lawn","highly efficient","excellent attention to detail","will definitely use their services again"]},"ChZDSUhNMG9nS0VJQ0FnSURSMGNHdktREAE":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["technical_knowledge","communication","cleanliness","professionalism"],"entities":{"technicians":[],"services":["lawn-mowing"],"problems":["grass-scalped-too-short","brown-patches-and-dead-spots","lawn-not-recovered-after-10-days"]},"one_line_summary":"The crew mowed the lawn far too short, scalping patches down to dirt and leaving the yard brown and damaged with no recovery after 10 days.","key_phrases":["scalped chunks of our yard down to dirt","brown crop circles with their mower","cutting wayy too short","lawn is sad and brown everywhere"]},"ChZDSUhNMG9nS0VJQ0FnSUQtdnAtUmZnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNCcU1pWHF3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer praises Beast Mode Lawn Care for being reliable, hardworking, and delivering great yard results.","key_phrases":["very reliable and hard working","made my yard look awesome"]},"ChdDSUhNMG9nS0VJQ0FnSUMtbU43WG1BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","communication"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer praises Beast Mode Lawn Care for doing a great job, being timely, professional, and responsive to requests.","key_phrases":["do a great job","listen to our requests","very timely and professional"]},"ChZDSUhNMG9nS0VJQ0FnSUMtbU1iMmJ3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUMtaUpIYlZREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUMtaU55Q2lRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["weekly-lawn-care","weed-maintenance","mulching"],"problems":[]},"one_line_summary":"Customer praises Beast Mode Lawn Care for reliable, chemical-free weekly lawn care, weed maintenance, and mulching in a large butterfly garden.","key_phrases":["Very Reliable","Nicely Done Weekly Lawn Care","Without Chemicals","Large Butterfly Garden"]},"ChZDSUhNMG9nS0VJQ0FnSUNldV83WkV3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Isaac"],"services":["backyard-lawn-care"],"problems":[]},"one_line_summary":"Isaac arrived on time and did a fantastic job on the customer's backyard.","key_phrases":["on time","fantastic job","our backyard"]},"ChdDSUhNMG9nS0VJQ0FnSUNla04zWHp3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","scheduling"],"entities":{"technicians":[],"services":["lawn-mowing","lawn-cleanup"],"problems":[]},"one_line_summary":"Customer praises consistent lawn care quality, thorough cleanup of carport and porch, and the convenience of the online scheduling system.","key_phrases":["consistently good job on the lawn","blow off my carport and wrap around porch","helps keep my car and the house cleaner","online system to schedule service, super convenient"]},"ChRDSUhNMG9nS0VJQ0FnSUR1MS1OdhAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","communication"],"entities":{"technicians":[],"services":["lawn-care-estimate"],"problems":[]},"one_line_summary":"Customer had a smooth and quick estimate experience over the phone and recommends the service.","key_phrases":["estimate done within an hr or so","quick and efficient","Everything was smooth","Good service recommended"]},"ChZDSUhNMG9nS0VJQ0FnSUN1enBmQ1V3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["lawn-care-quote"],"problems":[]},"one_line_summary":"Customer received a professional and helpful quote for lawn care but ultimately went with a neighbor instead.","key_phrases":["very professional","great process to accept the quote","very helpful","would've definitely used this business"]},"ChZDSUhNMG9nS0VJQ0FnSUN1NXVEZWZBEAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["responsiveness","communication"],"entities":{"technicians":[],"services":[],"problems":["no-callback-received"]},"one_line_summary":"The customer reports that Beast Mode Lawn Care never returned their call.","key_phrases":["Never returned call"]},"ChZDSUhNMG9nS0VJQ0FnSUN1cUxXTkFREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer is very satisfied with Beast Mode Lawn Care, praising their friendliness and professionalism and highly recommending them.","key_phrases":["very friendly and professional","definitely earned their rating","highly recommend them","so glad we found this company"]},"ChdDSUhNMG9nS0VJQ0FnSUNPMDlxdjR3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","courtesy","professionalism"],"entities":{"technicians":[],"services":["sod-installation","landscaping"],"problems":[]},"one_line_summary":"Customer is highly satisfied with Beast Mode Lawn Care's responsiveness, professionalism, and sod installation results.","key_phrases":["extremely responsive, courteous and professional","lawn looks amazing","sod installation","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUMyc0s2MzVRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","responsiveness","scheduling"],"entities":{"technicians":[],"services":["lawn-mowing"],"problems":["unable-to-maintain-lawn-due-to-car-accident-recovery","previous-companies-unavailable-or-overpriced"]},"one_line_summary":"After a car accident left them unable to maintain their lawn, the customer found Beast Mode Lawn Care to be responsive, accommodating, and reasonably priced compared to competitors.","key_phrases":["first to respond and they did not disappoint","extremely accommodating","prices are reasonable","10/10 would recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUMyc09hX29RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","communication","courtesy","responsiveness"],"entities":{"technicians":[],"services":["lawn-mowing","general-lawn-care"],"problems":["messy-yard","no-lawn-mower"]},"one_line_summary":"Customer renting a new house with an overgrown yard praised Beast Mode Lawn Care for their prompt response, friendliness, and ease of scheduling and communication.","key_phrases":["came out right away","easy to schedule & communicate","super friendly","yard was a mess"]},"ChdDSUhNMG9nS0VJQ0FnSURXMS1MNDNnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURXbThLZHlBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["lawn-care"],"problems":[]},"one_line_summary":"Customer praises the affordable pricing and quality of work, highly recommending Beast Mode Lawn Care.","key_phrases":["Great charge","great quality work","Would definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURtN2ZTWHZBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNteGNLcXF3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]}},"faq":[{"question":"Is Beast Mode Lawn Care professional?","answer":"Based on 59 reviews mentioning professionalism & conduct, 93.2% report positive experiences. Customers frequently mention \"very professional\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25GSE5VTlBSVmt5TTIweFVrTTNTMXBVYVc4elVYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tKR1drTm1kMjlKZVVzMlVreHpjV2xxTkdGcWJYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pOYVEwWnViR3h1UlVVM1dWZzNiWGRvZG14Q1IyYxAB"]},{"question":"Is Beast Mode Lawn Care on time for appointments?","answer":"Based on 24 reviews mentioning punctuality & on-time service, 91.7% report positive experiences. Customers frequently mention \"On time\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25ZMGNWWk9NMnhrVlU5SU4xRkZWMHBGWjJsSVRYYxAB","ChdDSUhNMG9nS0VJQ0FnSURsdDVYUnRnRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pabWMyWlFNVEZzT1hkVVNsUlJhbGQyVGxOeVFWRRAB"]},{"question":"Is Beast Mode Lawn Care courteous and friendly?","answer":"Based on 23 reviews mentioning courtesy & friendliness, 100% report positive experiences. Customers frequently mention \"friendly\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pOYVEwWnViR3h1UlVVM1dWZzNiWGRvZG14Q1IyYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pabWMyWlFNVEZzT1hkVVNsUlJhbGQyVGxOeVFWRRAB","Ci9DQUlRQUNvZENodHljRjlvT25FeVpXNHlOalpUWVdjNVlUQnJRMVpYUlZwV1lWRRAB"]},{"question":"Is Beast Mode Lawn Care good at communicating with customers?","answer":"Based on 19 reviews mentioning communication & updates, 73.7% report positive experiences. Customers frequently mention \"easy to contact\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25GSE5VTlBSVmt5TTIweFVrTTNTMXBVYVc4elVYYxAB","ChZDSUhNMG9nS0VJQ0FnSURMenRiX0tnEAE","Ci9DQUlRQUNvZENodHljRjlvT2pabWMyWlFNVEZzT1hkVVNsUlJhbGQyVGxOeVFWRRAB"]},{"question":"Is Beast Mode Lawn Care responsive and quick?","answer":"Based on 18 reviews mentioning responsiveness & speed, 83.3% report positive experiences. Customers frequently mention \"responsive\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tKR1drTm1kMjlKZVVzMlVreHpjV2xxTkdGcWJYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pOYVEwWnViR3h1UlVVM1dWZzNiWGRvZG14Q1IyYxAB","ChdDSUhNMG9nS0VJQ0FnSURsdDVYUnRnRRAB"]},{"question":"Is Beast Mode Lawn Care affordable and fairly priced?","answer":"Based on 15 reviews mentioning pricing & value, 86.7% report positive experiences. Customers frequently mention \"Reasonable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pCMFJsUmtkMnhDU0dSaFowUmxlak5xUTBsS2EwRRAB","Ci9DQUlRQUNvZENodHljRjlvT25ZMGNWWk9NMnhrVlU5SU4xRkZWMHBGWjJsSVRYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pabWMyWlFNVEZzT1hkVVNsUlJhbGQyVGxOeVFWRRAB"]},{"question":"Is Beast Mode Lawn Care easy to schedule with?","answer":"Based on 12 reviews mentioning scheduling & booking ease, 100% report positive experiences. Customers frequently mention \"They were extremely accommodating\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pOYVEwWnViR3h1UlVVM1dWZzNiWGRvZG14Q1IyYxAB","Ci9DQUlRQUNvZENodHljRjlvT25ZMGNWWk9NMnhrVlU5SU4xRkZWMHBGWjJsSVRYYxAB","ChdDSUhNMG9nS0VJQ0FnSURsdDVYUnRnRRAB"]},{"question":"Does Beast Mode Lawn Care handle service quality?","answer":"Service Quality appears in 35 of 101 reviews, 97.1% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pCMFJsUmtkMnhDU0dSaFowUmxlak5xUTBsS2EwRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pOYVEwWnViR3h1UlVVM1dWZzNiWGRvZG14Q1IyYxAB","ChZDSUhNMG9nS0VJQ0FnSURMenRiX0tnEAE"]},{"question":"Does Beast Mode Lawn Care handle lawn care & maintenance?","answer":"Lawn Care & Maintenance appears in 32 of 101 reviews, 100% of them positive.","evidence_review_ids":["ChdDSUhNMG9nS0VJQ0FnSURsdDVYUnRnRRAB","Ci9DQUlRQUNvZENodHljRjlvT25FeVpXNHlOalpUWVdjNVlUQnJRMVpYUlZwV1lWRRAB","Ci9DQUlRQUNvZENodHljRjlvT25NeWRUZHZTRkpxYmxWRVZFaE5NaTAwWmxGSlQyYxAB"]},{"question":"Does Beast Mode Lawn Care handle professionalism?","answer":"Professionalism appears in 16 of 101 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tKR1drTm1kMjlKZVVzMlVreHpjV2xxTkdGcWJYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pOYVEwWnViR3h1UlVVM1dWZzNiWGRvZG14Q1IyYxAB","ChZDSUhNMG9nS0VJQ0FnSURMenRiX0tnEAE"]},{"question":"Does Beast Mode Lawn Care handle communication & responsiveness?","answer":"Communication & Responsiveness appears in 15 of 101 reviews, 80% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25GSE5VTlBSVmt5TTIweFVrTTNTMXBVYVc4elVYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tKR1drTm1kMjlKZVVzMlVreHpjV2xxTkdGcWJYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pOYVEwWnViR3h1UlVVM1dWZzNiWGRvZG14Q1IyYxAB"]},{"question":"Does Beast Mode Lawn Care handle lawn mowing?","answer":"Lawn Mowing appears in 14 of 101 reviews, 85.7% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25GSE5VTlBSVmt5TTIweFVrTTNTMXBVYVc4elVYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pabWMyWlFNVEZzT1hkVVNsUlJhbGQyVGxOeVFWRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xob1duSnpibkZpVFVSRVNGTndValk1UmxkNGJVRRAB"]},{"question":"Does Beast Mode Lawn Care handle pricing & value?","answer":"Pricing & Value appears in 14 of 101 reviews, 85.7% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pCMFJsUmtkMnhDU0dSaFowUmxlak5xUTBsS2EwRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pWWE1HNDFRazVTVkZkQ1ZGaGxWWFI2VlZOQlRGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tnNVJuZFRkRnBLVlVaeUxVZHBibU5DU0dGWFMxRRAB"]},{"question":"Does Beast Mode Lawn Care handle reliability & punctuality?","answer":"Reliability & Punctuality appears in 13 of 101 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pSSlZUVkNjalkwTW1aeExXVlRiM013V0dWdVpYYxAB","Ci9DQUlRQUNvZENodHljRjlvT2pGMmJuWmpSek5TTkhBNVoySk5Xa0V3VHpkaGJuYxAB","ChZDSUhNMG9nS0VJcjM0ZWZDN2FTQlBnEAE"]},{"question":"Does Beast Mode Lawn Care handle customer service?","answer":"Customer Service appears in 12 of 101 reviews, 91.7% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25GSE5VTlBSVmt5TTIweFVrTTNTMXBVYVc4elVYYxAB","Ci9DQUlRQUNvZENodHljRjlvT25FeVpXNHlOalpUWVdjNVlUQnJRMVpYUlZwV1lWRRAB","Ci9DQUlRQUNvZENodHljRjlvT21nMWRtNTZVMWMxZFRWT0xYRnlURlJvYUhKRVpVRRAB"]}],"summary":"Beast Mode Lawn Care in Jacksonville, FL has collected 101 reviews spanning from January 2022 through May 2026, with an overall positive sentiment rate of 92.1% and a sentiment score of 0.78, though the trend line is noted as declining. The business covers a range of outdoor services, with general lawn care generating the highest volume of feedback at 40 mentions and a 95% positive rate. Lawn mowing was noted in 19 reviews at 84.2% positive, while yard cleanup (4 mentions, 100% positive) and landscaping (4 mentions, 100% positive) drew uniformly favorable responses. Lawn cleanup received a more moderate 75% positive rate across 4 mentions. Among service aspects, Courtesy & Friendliness and Scheduling & Booking Ease both reached 100% positive across 23 and 12 mentions respectively, indicating consistent strengths in interpersonal interactions and appointment experience. Professionalism & Conduct was cited in 59 reviews at 93.2% positive, and Punctuality & On-Time Service earned 91.7% positive across 24 mentions. Pricing & Value registered 86.7% positive over 15 mentions, and Responsiveness & Speed came in at 83.3% positive across 18 mentions. Communication & Updates, mentioned in 19 reviews, sits at 73.7% positive, a figure that warrants attention as it approaches the threshold for concern, and Problem Resolution & Effectiveness stands at 75% positive across 8 mentions. The most notable area of concern is Technical Knowledge & Expertise, which recorded only a 60% positive rate across 5 mentions, falling below the 70% threshold. At the topic level, Service Recovery & Problem Resolution drew a 50% positive rate across 6 reviews, indicating that when issues arise, resolution outcomes are inconsistent. The Communication & Responsiveness topic similarly showed an 80% positive rate across 15 reviews. Technician Nathan is the only individually named staff member, appearing in 5 reviews with an average rating of 4.4 out of 5. Topics such as Lawn Care & Maintenance, Professionalism, Reliability & Punctuality, Cleanup Services, Recurring Service, and Landscaping & Installations each reached 100% positive rates, reflecting strong performance in day-to-day execution. The declining review trend suggests the business may be experiencing a shift in customer experience or engagement in more recent periods.","pull_quote":"Beast Mode Lawn Care earns 92.1% positive feedback across 101 reviews, excelling in professionalism and punctuality, though communication and problem resolution show room for improvement."}