Beast Mode Lawn Care

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Topic

Customer Service

91.7% positive

Across 101 reviews of Beast Mode Lawn Care in Jacksonville, FL, customer service appears in 12 reviews (91.7% positive), from 2022-01-03 through 2026-05-21.


Key findings

  • Customer Service mentioned in 12 of 101 reviews (11.9%)

  • 91.7% of Customer Service reviews are 4 or 5 stars

  • Average rating in Customer Service reviews: 4.8★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    75%9 mentions
  • Communication & Updates

    50%6 mentions
  • Responsiveness & Speed

    42%5 mentions
  • Courtesy & Friendliness

    33%4 mentions
  • Punctuality & On-Time Service

    25%3 mentions
  • Scheduling & Booking Ease

    17%2 mentions

Reviews mentioning customer service

May 21, 2026

Lori and Kevin Floyd

After losing lawn service 3 weeks ago, I dreaded having to find a new team I could count on. Beast Mode put all the fears to rest. The communication has been outstanding. They came out for the first cut today and everything looks great. We were starting to look pretty shabby. I'd highly recommend.

Response from owner

Thank you so much for your kind review we hope to continue satisfactory services for your property each time!

May 21, 2026

March 10, 2026

Alex Grogan

Great work done on my front and backyard. They did more than I expected with leaf removal and grass cutting! I got a free estimate within an hour of reaching out for a quote. Friendly service and professional!!

Response from owner

Thank you for the kind words and review!We are happy we could help with getting your yard back to top shape!

March 10, 2026

November 3, 2025

Lloyd Young

There absolutely a great company there employees are very hard workers they go above and beyond for there customers

Response from owner

Thank you for the kind words and review! We strive to always do our best for our customers.

November 4, 2025

October 16, 2025

Ty Fly

Chris and Shelby are the absolute best! They really go the extra mile for their customers. I'm so glad they're my new lawn care people.

Response from owner

Thank you for the kind review! Our teams strive to always satisfy our customers and leave them feeling pleased with our work after each service 😊

October 16, 2025

October 5, 2025

Snowy Coleman

I was really in a clutch and I didn’t know what to do. I went through and called people all over Jacksonville to cut my grandmother‘s grass and no one responded. I live out of town so I definitely understand the concern, but the owner took his time contacted me, went over communicated with my grandmother And was so attentive to every need. I am so thankful and I definitely will continue to do business and I recommend this lawn care service to anyone.

Response from owner

Thank you for the kind words and review! We are so happy we could transform your grandmothers yard! Our team is pleased with the outcome. We look forward to keeping it top shape!

October 5, 2025

August 22, 2024

Christina Force (Chrisie)

My yard was very overgrown ,being disabled I can’t do it . They have came several times and always do a wonderful job . Thank you for always being friendly and professional.

Response from owner

Thank you for your feedback we always strive to take care of our clients!!

August 22, 2024

May 27, 2024

Tammy kanne

There on it I had a funeral they were able to work with me great people and love the work.😊

Response from owner

We are sorry for your loss. And we are glad you were pleased with the outcome of your lawn!!

May 27, 2024

April 26, 2024

Jeremy Doughman

When I was in a pinch and my yard needed mowed at my old house, my other lawn care company would not book two houses under the same plan. I called several other lawn companies to mow my old house for just single time and I either did not hear back from them or they said they required atleast 2 or 3 service calls. Not beast mode. With no hesitation they accepted and was a little shocked by my story. They just gained a new customer!

Response from owner

Thank you we try to look after our customer clientele always!!

April 26, 2024

December 22, 2023

Jane Gordon

They meant well and perhaps they were stressed by the holidays, but when there was a hiccup with getting in backyard, and theit 9 am appt ended up at 6 pm, customer service person replied to me pretty much placing responsibility for all on me in derogatory terms. They might have been a good service but after that derogatory email interaction, I won’t be using their services

Response from owner

I hope this comment clarifies the accusations you are claiming against the company to be inaccurate. You hired us to provide you with a bi weekly maintenance service. You received an appointment alert notification which you accepted, also being told the times were approximate because with lawn maintenance every lawn is different in size. The team came out to your property on several different occasions and you were never home or had an excuse on why the technicians could not complete the work. You were also given FREE services on the work that was completed. I am sorry that you feel like it was ALL of the company fault. We hope you have Happy Holidays!!! Beast Mode Lawn Care LLC

December 22, 2023

September 22, 2023

DAVE

Kept our yard up great while out of town. Dependable, trustworthy, hard working good people.

Response from owner

Thank you we truly try our best!!

July 21, 2023

October 26, 2022

Brittany Overy

They do a great job and listen to our requests when we ask them! They are very timely and professional also!

Response from owner

Thank you for your kind words!

October 27, 2022

August 31, 2022

Douglas Underwood

Everything was smooth, estimate done within an hr or so on the ph0ne quick and efficient. Good service recommended

Response from owner

Thank you for your kind words!!

September 1, 2022