Topic
Customer Service
91.7% positiveAcross 101 reviews of Beast Mode Lawn Care in Jacksonville, FL, customer service appears in 12 reviews (91.7% positive), from 2022-01-03 through 2026-05-21.
Key findings
Customer Service mentioned in 12 of 101 reviews (11.9%)
91.7% of Customer Service reviews are 4 or 5 stars
Average rating in Customer Service reviews: 4.8★
Aspects most discussed in these reviews
Professionalism & Conduct
75%9 mentionsCommunication & Updates
50%6 mentionsResponsiveness & Speed
42%5 mentionsCourtesy & Friendliness
33%4 mentionsPunctuality & On-Time Service
25%3 mentionsScheduling & Booking Ease
17%2 mentions
Reviews mentioning customer service
Lori and Kevin Floyd
After losing lawn service 3 weeks ago, I dreaded having to find a new team I could count on. Beast Mode put all the fears to rest. The communication has been outstanding. They came out for the first cut today and everything looks great. We were starting to look pretty shabby. I'd highly recommend.
Response from owner
May 21, 2026
Alex Grogan
Great work done on my front and backyard. They did more than I expected with leaf removal and grass cutting! I got a free estimate within an hour of reaching out for a quote. Friendly service and professional!!
Response from owner
March 10, 2026
Lloyd Young
There absolutely a great company there employees are very hard workers they go above and beyond for there customers
Response from owner
November 4, 2025
Ty Fly
Chris and Shelby are the absolute best! They really go the extra mile for their customers. I'm so glad they're my new lawn care people.
Response from owner
October 16, 2025
Snowy Coleman
I was really in a clutch and I didn’t know what to do. I went through and called people all over Jacksonville to cut my grandmother‘s grass and no one responded. I live out of town so I definitely understand the concern, but the owner took his time contacted me, went over communicated with my grandmother And was so attentive to every need. I am so thankful and I definitely will continue to do business and I recommend this lawn care service to anyone.
Response from owner
October 5, 2025
Christina Force (Chrisie)
My yard was very overgrown ,being disabled I can’t do it . They have came several times and always do a wonderful job . Thank you for always being friendly and professional.
Response from owner
August 22, 2024
Tammy kanne
There on it I had a funeral they were able to work with me great people and love the work.😊
Response from owner
May 27, 2024
Jeremy Doughman
When I was in a pinch and my yard needed mowed at my old house, my other lawn care company would not book two houses under the same plan. I called several other lawn companies to mow my old house for just single time and I either did not hear back from them or they said they required atleast 2 or 3 service calls. Not beast mode. With no hesitation they accepted and was a little shocked by my story. They just gained a new customer!
Response from owner
April 26, 2024
Jane Gordon
They meant well and perhaps they were stressed by the holidays, but when there was a hiccup with getting in backyard, and theit 9 am appt ended up at 6 pm, customer service person replied to me pretty much placing responsibility for all on me in derogatory terms. They might have been a good service but after that derogatory email interaction, I won’t be using their services
Response from owner
December 22, 2023
DAVE
Kept our yard up great while out of town. Dependable, trustworthy, hard working good people.
Response from owner
July 21, 2023
Brittany Overy
They do a great job and listen to our requests when we ask them! They are very timely and professional also!
Response from owner
October 27, 2022
Douglas Underwood
Everything was smooth, estimate done within an hr or so on the ph0ne quick and efficient. Good service recommended
Response from owner
September 1, 2022