Jane Gordon

Item: Beast Mode Lawn Care
Rating: 3
Author: Jane Gordon

December 22, 2023 · review of Beast Mode Lawn Care

They meant well and perhaps they were stressed by the holidays, but when there was a hiccup with getting in backyard, and theit 9 am appt ended up at 6 pm, customer service person replied to me pretty much placing responsibility for all on me in derogatory terms. They might have been a good service but after that derogatory email interaction, I won’t be using their services

Response from owner

I hope this comment clarifies the accusations you are claiming against the company to be inaccurate. You hired us to provide you with a bi weekly maintenance service. You received an appointment alert notification which you accepted, also being told the times were approximate because with lawn maintenance every lawn is different in size. The team came out to your property on several different occasions and you were never home or had an excuse on why the technicians could not complete the work. You were also given FREE services on the work that was completed. I am sorry that you feel like it was ALL of the company fault. We hope you have Happy Holidays!!! Beast Mode Lawn Care LLC

December 22, 2023

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